International Journal of Business & Management Science

PRINT: ISSN 1837-6614; ONLINE: ISSN 1985-692X

A 21 Century Journal of Business and Management Science



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Volume 8 Number 1, 2018

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Determination of qualitative and quantitative personnel requirements in hotel organizations

 (Margarita de Miguel Guzmán, Reyner Pérez Campdesuñer, Alexander Sánchez Rodríguez, Gelmar García Vidal and Rodobaldo Martínez Vivar, Page 1-19)

The traditional methods of measuring time and calculating the workload to determine the needs of personnel are not completely feasible to apply in hotel organizations due to the diversity of variables to be considered for this purpose and the variability observed in these variables in different job positions. The purpose of this research is to present a method to determine the personnel requirements for hotel organizations. The method to solve the previous problem and the results achieved with its application in a hotel organization is presented. With the implementation of the methodology, it was possible to: Perfect the processes of the entity, formalize the job descriptors with their corresponding competence profiles and determine the personnel requirements for each one of the positions; allowing time savings with the elimination of activities that did not add value, the elaboration and (or) modification of work standards for activities, and higher levels of customer satisfaction.   

The Influence of Product Attributes, Attitudes and Social Influence on Intention to Purchase Pirated CDs among Malaysian Consumers

 (Nor Azila Mohd Noor, Azli Muhammad, Nurul Afiqah Ahmad and Abdullah Ghani, page 21-39)

Pirated products are not a new challenge to manufacturers all around the world and had become a crime that is unstoppable. The problem had even before the development of the advance technology today. This paper sets out to examine the influence of product attributes, attitudes and social influence on consumers’ intention to purchase pirated CDs. Data were collected using intercept survey in selected night markets in Malaysia where pirated CDS are commonly available. Using a questionnaire, data from 393 respondents were collected and analyzed to test the hypotheses. Data were analyzed using descriptive analysis, correlational analysis and regression analysis. The results show that product attributes, attitudes and social influence are significantly influence consumers’ intention to purchase pirated CDs. Practical and theoretical contributions are discussed along with suggestions for future research avenues.

Why Do Restaurant Staff Go with the Flow?

 (Alastair Watson, page 41-65)

Highlighting various issues in the employment of staff, this article explores motivation and the relationships between colleague support, workplace flow, and commitment.  Using purposive sampling in in UK branded restaurants, it finds a strong relationship between colleague support and commitment; however, it demonstrates a negative influence on flow. Quantitative data analysis using PLS establishes conditions that should be of relevance to managers in the branded restaurant industry.  It demonstrates what managers need to consider when recruiting, creating teams, and building supportive environments.

Effect of Entrepreneurship Commitment to Self-Efficacy through Intention of Entrepreneurship and Competence

(Romansyah Sahabuddin, page 67-81)

This study aims to assess attitudes and entrepreneurial behavior by analyzing the causal relationships of entrepreneurial commitment, entrepreneurial intentions, entrepreneurial competence, and self-efficacy. The student population within the scope of Faculty of Economics, State University of Makassar is 450 people obtained by using survey method then as many as 212 students as sample by using Slovin formula. Data collection techniques used questionnaires and analyzed using structural equation modeling (SEM). The analysis showed that there was not a significant direct effect on the efficacy of self-commitment to entrepreneurship. Furthermore, there is an indirect effect on the efficacy of self-commitment to entrepreneurship through entrepreneurial intentions. While there was no indirect effect of entrepreneurial commitment to self-efficacy through entrepreneurial competence. Conclusion from the analysis is the level of confidence of students to become entrepreneurs is determined by the commitment to entrepreneurship through entrepreneurial intentions.

Corporate Governance Does Affect Bank Profitability: Evidence from Lebanon

 (Rim El Khoury, Page 83-108)  

This study examines the impact of corporate governance on the profitability of six Lebanese listed banks between 2008-2012. Performance is measured by ROE and ROA whereas corporate governance is based on 14 variables, in addition to size as a control variable. ROA was found to be the best measure of performance with six significant variables.  More specifically, bank’s performance is positively related to board independence and number of board meeting and negatively related to separate leadership and audit committee members. A non-linear relationship exists between performance and board size, suggesting the presence of an optimal size for board members.

Factors Affecting the Financial Performance of Rural Banks in Indonesia

(Toto Sugiharto, Novita Sulistiowati and Rina Nofiyanti, page 109-129)

In Indonesia, rural banks (RBs) play an important role in economic development. This study is aimed at analyzing the effect of regional CPI, GRDP, credit risk, rural bank size, CAR, NPL, LDR, portfolio composition and operational efficiency on ROA. Multiple linear regression analysis was performed to test the proposed hypotheses. Result of the study indicated all independent variables simultaneously affect rural bank financial performance. Amongst these variables only operational efficiency, credit risk, loan to deposit ratio and rural bank size that significantly affect RBs financial performance. Accordingly, special attention towards these variables is required to maintain rural banks profitability.

The Impact of Waiting Time on Hospital Service Perception and Satisfaction:  The moderating role of Gender

(Nermeen Mustafa, Taghreed Abu Salim and Alastair Watson, page 131-150)

Waiting time in hospitals poses a sensitive issue; particularly since it acts as an important indicator to the quality of service patients are about to receive. We seek to understand the impact of waiting time on patient perception and satisfaction in hospitals. The article examines the moderating role of gender on the relationship between waiting time, perception, and satisfaction. Using regression modeling, we analyze survey data collected from hospitals in United Arab Emirates. The findings confirm that waiting time impacts perception and satisfaction of service quality. The results also reveal that waiting time influences male and female patients’ perception and satisfaction in different ways.

Employees’ Trust towards Management and Organizational Commitment after a Bank’s Merger and Acquisition: Mediated by Procedural Justice

(Yuri Walter Dulay Akiate, page 151-166)

The study investigated the influence of procedural justice on employees’ trust towards management and the three dimensions of commitment in the organization after a bank’s merger and acquisition (M&A). The respondents were 97 employees of the acquired bank in Pampanga, Philippines. The researcher used the descriptive-correlational research design and structural equation modeling (SEM). The findings revealed that employees’ trust towards management significantly affects procedural justice. Also, procedural justice significantly affects all the dimensions of organizational commitment. Moreover, procedural justice serves as partial mediator between the dependent and independent variables since employees’ trust towards management still affects organizational commitment.

Impact of Ownership Structure on Firm Value by Financial Decisions: New Evidence from Vietnamese Listed Firms

(Tran Thi Xuan Anh, Le Quoc Tuan, Bui Ngoc Phuong, page 167-195)

This paper provides new evidence on the impact of ownership structure on firm value through financial decisions of Vietnamese listed firm from 2009 to 2015. We deploy a variety of methodology to solve the potential endogeneity problem and to find the effect of ownership concentration and ownership types on the value of listed corporation on HOSE and HNX. We found that ownership concentration and ownership types affect the firm value mostly through capital structure. A reasonable ownership structure (highly concentrated and/or consists of investors that could well-monitor the company such as state, institutional investors) have positive influence on firm value as it negates the overinvestment and encourages firms to use debt more appropriately.

The Influence of Incentive Contract Framing on Managerial Efforts and Work Motivation

(Fahmi Rizani and Antonius Grivaldi Sondakh, page 197-211)

This study aims to examine whether the frames of incentive contracts, that are bonuses or penalties affect a manager's efforts and motivation to work. In this study, 50 students were participated to be the subject of a laboratory experimental design. They were assignated randomly into two incentive groups, both bonus frame and penalty frame. The results showed that the incentive contract frame (bonus vs. penalty) motivates managerial efforts differently. Consistent with the prospect theory, the penalty-framed contract significantly creates more effort than the bonus-framed contract in presence of an effective financial incentive for performance. Effort did not significantly differ according to contract frame in absence of effective financial incentive for performance.


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