International Journal of Business & Management Science

PRINT: ISSN 1837-6614; ONLINE: ISSN 1985-692X

A 21 Century Journal of Business and Management Science



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Volume 8 Number 3, 2018

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Career Administration, Proactive Behavior and Career Satisfaction: A Mediating Relationship

(Azman Ismail, Azmawaty Mohamad Nor, Wan Aishah Wan Mohd Nowalid, Anis Anisah Abdullah, Page 511-533)

The need to improve the human aspect has never been found imperative on organizations other than at a time when personnel are challenged daily with efficiency dropping and job performance in low ebb. Hence, it is vital for this study to examine the relationship between career administration, proactive behavior and career satisfaction. A survey method was conducted and 132 self-report questionnaires were collected from employees in a renowned manufacturing firm in the Malaysian petroleum industry. The survey has two significant results: (i) Relationship between job autonomy and proactive behavior has a positive and significant correlation to career satisfaction. (ii) Relationship between transformational leadership and proactive behavior has a positive and significant correlation to career satisfaction. The result posits that proactive behavior is key variable linking career administration to organizational career satisfaction. Implications from this survey and recommendations for future research are made.

Green Supply Chain Management in the Thai Automotive Industry: Confirmed Factor Analysis

 (Thanyaphat Muangpan, Jutaporn Neamvonk, page 535-547)

The concept of supply chain management (SCM) is an important strategy for Thai industry companies, and environmental issues are a serious problem in the world. Thus, applying the supply chain process into business management can help to ease environmental pollution. This paper aims to test the conceptual framework of the Environmental - Supply Chain Management in the Thai automotive industry.  Statistical analysis was used descriptive statistics and confirmatory factor analysis to test the main factors and indicators. The results led to a four-factor model that includes greenhouse gas emission and environmental pollution, natural resource utilization, waste and recycling management, and green supply chain management. Moreover, of the four main dimensions, the 22-item measurement indicators for evaluating the group of factors of their En-SCM performance are presented. This confirms that the En-SCM model can also be applied for operational planning for companies developing SCM and reducing environmental problems.

Determinants of Performance in Banking Sector: Evidences from International Markets

 (Abdul Qayyum, Omer Mehmood, Muhammad Kasheer, Jahanzaib Haider, page 549-565)

This study investigates the “relative market power” (RMP) and “structure conduct performance” (SCP) hypothesis for profitability and stability of the banking industry. Data for 29 frontier economies were collected from “BankFocus database” throughout 2000 to 2016. Consistent with the RMP hypothesis, market share helps in generating higher operating profit but does not contribute to enhancing stability, significantly. On the other hand, a highly concentrated banking sector depresses overall profitability and exerts a destabilizing effect in frontier countries. Note that, bank-specific characteristics and overall macroeconomic condition also plays a vital role in determining banking performance.

Relationship Marketing: Satisfaction and Loyalty on Expedition Customers in Indonesia

(Diah Yulisetiarini, Arnis Budi Susanto, page 567-575)

This research aims to analyze the effect of relationship marketing on customers’ satisfaction and their loyalty as their satisfaction. Literature on relationship marketing in developing country has a unique characteristic. Sampling in this research used a purposive sampling with all customers. Data were analyzed through path analysis. The results showed that relationship marketing is a sustainable process that requires a company to communicate with customers. Relationship marketing is more than creating short-term transaction to build and to improve the long-term relation with the customers. It is recommended that future research explore the customers’ characteristics and marketing strategies of expedition company.

The Weak Form Efficiency and Correlation of the Stock Markets at GCC Countries

 (Abdelrhman Ahmad Meero, Page 577-595)  

This paper aims the identification of two propositions. The first one is to test the market efficiency in the Gulf Cooperation Council Countries stock markets (Abu Dhabi, Bahrain, Dubai, Kuwait, Oman, Qatar and Saudi Arabia). The second objective is to identify the relationship between the returns of these markets. Seven stock markets at six countries have been studied. Daily market index prices have been collected from the official website sites of these stock markets. The collected data cover the period from June 2008 until June 2018. Different statistical tools have been used to test the random walk hypothesis at these markets. The results of the study show that the GCC Stock Markets are not efficient at the weak form of market efficiency. These findings mean that the investors of these markets can benefit from the historical information to make an abnormal profit. The correlation test shows a significant relationship between stock returns in different GCC countries. Only stock returns in the Bahrain Stock Exchange and in Kuwait Stock exchange don’t show any significant relationship with other markets at the GCC.

Measuring Arab Tourists’ Satisfaction and Loyalty towards Malaysia

(Alamer Gadah Atiq, Zainon Binti Mat Sharif, Abdullah Sarwar, page 597-613)

There is a considerable measure of reasons that effect tourists in choosing their destination, however, there is no decisive model for Arab tourists' satisfaction and loyalty yet exists. Accordingly, this examination concentrated on recognizing the variables that effect Arab tourists' satisfaction and loyalty towards Malaysia as a tourism destination. Data were collected from Arab tourists. Systematic sampling method has been utilized to obtain the data from 329 respondents. PLS-SEM was used to test the proposed model and hypothesis. The findings show that tourist attractions, promotional activities, safety and security have significant relationship to Arab tourist’s satisfaction and loyalty. The study contribution, limitation and future study directions were also discussed.

Performance through Innovation: An Analysis of Small and Medium-Sized Enterprises in Developing Country

(Purnamie Titisari, Arnis Budi Susanto, Ema Desia Prajitiasari, page 615-629)

This study examines performance improvement through innovation in SMEs in developing countries. This research is a quantitative study with a total sample of 100 SMEs. The existing data were analyzed by using a 2-way- path of analysis. The results show that the performance of SMEs is influenced by innovation strategy. Innovation sstrategies drawn up by SMEs need managerial support and focus on target markets where strategic leadership will shape the policies that support appropriate innovation strategy planning. In addition to understanding market orientation, SMEs can understand what is needed by consumers and also understand the development of market mechanism that will facilitate SMEs to choose the appropriate innovation strategy.

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